A Dalkeith restaurant owner who first discovered his passion for hospitality at the age of 15 has spoken about the journey behind one of the town’s most recognised Indian restaurants.
Michael Singh, owner of Bombay Lounge said years of hard work, family inspiration and community support have helped shape the business into what it is today.
Speaking about where it all began, he said: “At the age of 15, working in an Indian restaurant, I just had a passion for it. That’s where it all started. I always had the dream of opening my own restaurants.”
The Dalkeith-based businessman explained that family members already involved in the hospitality industry also helped inspire his career path from a young age.
Bombay Lounge has since become a well-known part of the local community, building a loyal customer base through its combination of fresh food, atmosphere and customer service.
“Hands-on experience, family-based, a lot of love and passion,” Michael said. “We treat every customer who walks through the door like a family member.”
He added that creating a welcoming environment has been central to the restaurant’s success.
“You’ve got to be a people’s person. When customers come in, they feel relaxed. They come in dining and get a good experience. That connection with the community is what keeps people coming back.”
The restaurant’s menu has also played a major role in its popularity, with dishes inspired by years of experience working across different kitchens and styles of cooking.
“We created a wider menu for a big audience, taking inspiration from different places and adding our own touch,” Michael explained. “Everything is freshly prepared to order with our own blended spices.”
Like many hospitality businesses, Bombay Lounge faced significant challenges during the COVID-19 pandemic. However, rather than closing entirely, the team adapted by transforming the restaurant into a large-scale takeaway operation.
“During COVID, we turned the whole restaurant into a takeaway operation,” he said. “A 150-seater became a full delivery system with drivers everywhere. It was challenging, but we adapted and kept going.”
The restaurant has also received recognition through several industry awards and nominations over the years, something Michael says has been rewarding for both the team and the family behind the business.
Looking ahead, he says the focus remains on evolving the menu, continuing to improve customer experience and adapting to changing times within the hospitality industry.
“It’s hard times, but you’ve got to move with the times,” he said. “You just have to be really good at what you do.”
